Refund and Cancellation Policy
Effective Date: August 7, 2026
At Quizzy, we are dedicated to providing premium, high-yield AMC preparation resources, mock exams, and consultations. Because our platform primarily delivers digital goods and immediate access to intellectual property, our refund and cancellation policies are structured differently than those for physical products.
Please review the following terms carefully before purchasing any subscriptions, courses, or consultation services.
1. Information We Collect
Due to the digital nature of our Mock Exam Simulator, Clinical Guideline Databases, and pre-recorded Course materials, all sales are generally final and non-refundable once the content has been accessed.
The 7-Day Unaccessed Rule: If you purchase a subscription or digital course but do not log in, access, or view any of the materials, you are eligible for a full refund within seven (7) days of your original purchase date.
Once Accessed: The moment you log into the Mock Simulator, start a test, or access the course dashboard, the digital product is considered "used," and you are no longer eligible for a refund, regardless of how much time has passed.
Subscription Renewals: If you are on an auto-renewing subscription, it is your responsibility to cancel your plan before the next billing cycle. We do not provide refunds for forgotten cancellations once a new billing cycle has charged.
2. 1-to-1 Strategy Consultations & PESCI Prep
We understand that medical professionals have unpredictable schedules, but last-minute cancellations prevent us from helping other doctors.
Rescheduling & Cancellations: You may cancel or reschedule your 1-to-1 consultation or PESCI prep session up to 24 hours before the scheduled start time for a full refund or a free reschedule.
Late Cancellations & No-Shows: Cancellations made less than 24 hours before the session, or failure to attend the meeting (no-show), will result in a 100% forfeiture of the booking fee. No refunds will be issued.
3. Live Webinars & Cohort Programs
Our live AMC cohorts and interactive webinars have limited seating to ensure quality interaction.
Pre-Launch Cancellations: You may cancel your enrollment in a live cohort for a full refund up to 48 hours before the first live session begins.
Post-Launch Cancellations: Once the cohort has officially started or the first live webinar has concluded, no refunds will be issued, as you will have received access to the live instruction and any accompanying recorded materials.
4. Technical Issues & Exceptions
We stand by the quality of our platform. If you experience severe, documented technical issues that prevent you from accessing the Quizzy platform, and our support team cannot resolve the issue within a reasonable timeframe, we will issue a prorated or full refund at our discretion.
Note: We do not issue refunds for issues outside of our control, such as poor personal internet connection, incompatible outdated devices, or failure to meet the AMC's base eligibility requirements.
5. How to Request a Refund or Cancellation
Email: Quizzymed@gmail.com
Include in your request: Your full name, the email address associated with your account, your receipt or order number, and the reason for your request.
Please allow 2 to 4 business days for our team to review your request and process eligible refunds. Approved refunds will be credited back to your original payment method and may take 5–10 business days to appear on your bank statement.